How Do I Become a Server?
Are you looking for a fast-paced, customer-facing role in the hospitality industry? Becoming a server may be the perfect opportunity for you! With the right skills and training, you can turn serving tables into a rewarding career. In this comprehensive guide, we'll take you through every step of the process, from getting the necessary qualifications to thriving in a demanding work environment.
1. Get Certified
ServeSafe Certification:
The ServeSafe Food Handler Certification is an industry-recognized credential that demonstrates your understanding of safe food handling practices. It is often required by employers in the foodservice industry.
Other Certifications:
In addition to ServeSafe, consider pursuing additional certifications such as:
- Certified Food Protection Manager (CFPM): A nationally accredited certification that demonstrates advanced knowledge of food safety.
- Certified Sommelier: A specialized certification for individuals who are knowledgeable about wines and other beverages.
2. Gain Experience
Internships or Part-Time Jobs:
Gaining hands-on experience in a restaurant setting is invaluable. Look for opportunities to work as an intern, server assistant, or busser.
Restaurant Shadowing:
If you don't have the opportunity to work in a restaurant, ask if you can shadow a server during their shift. This allows you to observe their work and get a feel for the pace and responsibilities of the job.
3. Develop Essential Skills
Communication:
As a server, you will be interacting with customers throughout your shift. Develop strong communication skills to build rapport and ensure a positive dining experience.
Customer Service:
Excellent customer service is the foundation of success in the hospitality industry. Be polite, attentive, and go the extra mile to meet the needs of your guests.
Memorization:
Servers need to memorize a lot of information, such as menu items, specials, and beverage options. Develop strong memorization skills to ensure accuracy and efficiency.
Multitasking:
Serving tables requires multitasking abilities to handle multiple orders, serve drinks, and provide food recommendations simultaneously. Practice multitasking to become more organized and efficient.
Physical Stamina:
Servers often spend long hours on their feet, carrying heavy trays and plates. Develop physical stamina to handle the demanding work environment.
4. Apply for Server Jobs
Job Boards and Websites:
Search for server jobs on online job boards such as Indeed, Monster, and CareerBuilder.
Networking:
Attend industry events, connect with restaurant managers, and ask your friends and family for referrals.
Walk-Ins:
Don't hesitate to visit restaurants in person and ask about server openings.
5. Prepare for the Interview
Research the Restaurant:
Before your interview, research the restaurant's menu, concept, and overall atmosphere. This shows the interviewer that you are genuinely interested in the position.
Dress Professionally:
First impressions matter. Dress professionally for your interview, which typically means a dark suit or formal attire.
Highlight Relevant Skills and Experience:
During the interview, emphasize your customer service skills, multitasking abilities, and any relevant experience you have.
6. Thrive as a Server
Be Punctual and Reliable:
Punctuality and reliability are essential for servers. Arrive on time for your shifts and be prepared to work the necessary hours.
Pay Attention to Detail:
Servers need to pay attention to every detail to ensure accuracy and efficiency. Double-check orders, take notes of special requests, and make sure that all items are served correctly.
Build Relationships with Customers:
Building strong relationships with customers is crucial for success as a server. Engage with guests, remember their preferences, and create a welcoming atmosphere.
Handle Complaints Gracefully:
Even the best servers will encounter complaints from time to time. Handle these situations with grace and professionalism. Listen to customer concerns, apologize for any errors, and strive to resolve the issue promptly.
Work as a Team:
Servers often work as part of a team. Cooperate with other staff members, such as bartenders, food runners, and managers, to ensure a smooth and efficient operation.
FAQs
What are the age requirements to become a server?
Minimum age requirements vary by state, but most states allow individuals who are at least 16 years old to work as servers.
Do I need a college degree to become a server?
A college degree is not typically required to become a server. However, some restaurants may prefer candidates with a degree in hospitality or a related field.
What is the average salary for servers?
The average salary for servers varies depending on location, experience, and restaurant type. According to the Bureau of Labor Statistics, the median annual wage for waiters and waitresses in May 2021 was $29,020.
What are the benefits of being a server?
Benefits of being a server include flexible work hours, opportunities for advancement, and the potential to earn a good income.
What are the challenges of being a server?
Challenges of being a server include long hours on your feet, dealing with difficult customers, and the physical demands of the job.
What is the difference between a server and a bartender?
Servers take orders for food and beverages, while bartenders prepare and serve drinks. Servers typically receive tips from customers, while bartenders may receive both tips and a wage.
Can I advance my career as a server?
Yes, there are many opportunities for advancement in the hospitality industry. Servers can become managers, sommeliers, or even restaurant owners.
What are some tips for success as a server?
Tips for success as a server include being attentive to customers, paying attention to detail, and working well as part of a team.
How do I find a mentor as a server?
Ask other servers or restaurant managers for recommendations. Attend industry events and conferences to meet potential mentors.
What resources are available to help me become a server?
There are many resources available to help you become a server, such as online training programs, books, and professional associations.
Conclusion
Becoming a server is a challenging but rewarding career path. By following these steps, developing the necessary skills, and embracing the challenges of the job, you can become a successful and valuable member of the hospitality industry. Remember, providing excellent customer service and building strong relationships with customers is the key to success as a server.
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